Billing & Payouts Logic

How billing cycles work, from approved sessions to parent invoices and tutor payouts.

Billing Cycle Flow

Monthly billing pipeline from session approval to payout completion.

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YesNoMonth endCalculate approvedhours per parentApply pricing catalogratesGenerate parentinvoicesCalculate tutorpayouts (base +incentive)Generate payout cycledraftCoordinator reviewsFinalize cycleIssue payouts (7working days)Cycle completeRevise draft

Billing Concepts

Key terms and how they relate.

ConceptDescription
InvoiceBill sent to a parent for approved session hours in a billing period. Calculated from pricing catalog rates multiplied by approved hours.
PayoutPayment to a tutor for sessions delivered. Consists of a base rate per hour plus incentive bonuses (completion rate, NPS).
Pricing CatalogRate card defining per-hour cost by subject, level, and session duration. Applied when generating invoices.
IncentiveBonus added to tutor base rate for high performance. Rewards completion rate above 90% and high NPS scores.
Margin SplitDifference between parent invoice rate and tutor payout rate. Covers platform operations and coordinator compensation.

Payout Cycle Timing

When payouts are calculated and issued.

WindowSessions CoveredPayout Issued
First half1st - 15th of the monthWithin 7 working days after the 15th
Second half16th - end of monthWithin 7 working days after month end