Parent Guide: How to Use NIVAA

Everything you need to get your child matched with the right tutor — from posting your first tutoring request to reviewing sessions and tracking your package.

Step 1 — Add your child

Before you can post a tutoring request, you need to add your child's profile so we can match them correctly.

1. Sign in and go to My Children in your dashboard.
2. Click Add Child and fill in your child's name, date of birth, and school level (e.g. Primary 4, Secondary 2).
3. Save the profile. You can add more children at any time.

Step 2 — Post your tutoring needs

A posting is how you tell NIVAA what you're looking for. Think of it like a job ad — you describe what your child needs and what kind of tutor would suit them.

1. Go to Post Needs in your dashboard.
2. Select which child the request is for.
3. Choose the subject (e.g. Primary English, Secondary Maths).
4. Pick your preferred session length (60 or 90 minutes).
5. Add available time slots for the week — pick as many as work for your family.
6. Fill in any preferences: language of instruction, gender preference, or special needs support if relevant.
7. Review your details and submit.

Step 3 — Wait for tutor options

Once your posting is live, our coordinators review it and select the best-fit tutors from our pool. Tutors can also apply directly. You'll be notified when educator options are ready for you to review.

Step 4 — Choose your tutor

When educator options are ready, you'll see cards for each proposed tutor. Take your time reviewing them.

1. Open My Postings and click on your active posting.
2. You'll see one or more educator profiles. Each shows their subjects, years of experience, teaching style, and languages.
3. When you've decided, click Schedule Trial Session.
4. Choose 1–2 specific calendar dates and times for the trial session using the date picker.
5. Click Confirm Trial Session. The educator will review your proposed dates and either accept or suggest alternatives.

Step 5 — Manage your sessions

After your tutor is confirmed, sessions will appear in your child's calendar. Here's how to stay on top of them.

1. Go to Family Sessions and optionally filter to one child if you want a child-specific view.
2. You'll see upcoming sessions with date, time, and tutor name.
3. After each session, you'll receive a prompt to confirm it happened. Tap Confirm Session Happened within 2 days.
4. If something was wrong — the session didn't happen, or the time was incorrect — use Flag Issue instead.
5. Approved sessions are automatically deducted from your package balance.

Step 6 — Track your package balance

NIVAA works on a prepaid session package model. Each confirmed session uses one session from your balance.

1. Go to Billing in your dashboard.
2. The Package tab shows how many sessions remain, how many have been used, and which child they were for.
3. When your balance runs low, you'll see a warning banner. Contact your coordinator to top up.
4. Invoices tab shows your payment records.
5. Sessions tab shows a full history of every session and its current status.

Step 7 — Raise issues or disputes

If something isn't right — a session that didn't happen, incorrect timing, or a concern about your tutor — there are two ways to raise it.

• Flag a specific session: Go to My Children → Sessions → click the session → Flag Issue. Describe what happened and submit.
• Dispute an invoice line: Go to Billing → Invoices → open the invoice → select the sessions in question → click Dispute and describe the issue.
• Your coordinator will review and respond. You can track open issues in the Ticket Centre tab.

Quick reference